Skip to main content Scroll Top
Ana Moura’s concert in Sofia on November 17, 2026
is postponed to November 20, 2027

Unforeseen circumstances have necessitated the postponement of the Ana Moura concert, originally scheduled for November 17, 2026. The new date for the event is November 20, 2027. Along with the new date, the concert format has also changed: it will now be a fully seated event, held on the covered stage at Vidas Art Arena.

Ticket holders have two options:

  • By November 17, 2026 (inclusive)*, select your seat at no extra cost via Ticket Station
  • By December 31, 2026 (inclusive), request a ticket refund using the form below

Funds paid for tickets will be automatically refunded to anyone who submits a request, within 14 business days from the date the request is filed. If you have any questions, please contact info@ticketstation.bg.

* If you do not select a seat by the end of the day on November 17, 2026, and you decide to attend the concert in 2027, you will be seated based on available space.

FAQ

Why is the show postponed?

We want this evening to be truly unforgettable for you, so we have decided to shift it to a more suitable format—with seating, more space, and an even more comfortable atmosphere. This will also give you the chance to hear, live, songs from her new album, which is set to be released in 2027.

How do I book a seat?
  1. Select exactly ONE seat from the Vidas Art Arena seating map.
  2. Enter your 2026 ticket NUMBER into the field labeled: “Have a discount code? Enter it below to apply it, if available for this event:”

    Where to find the ticket number
    the ticket number is located in the outlined area
  3. Select the “ADD” button. The amount will automatically be reduced to €0.
  4. Select the “BUY” button. Repeat this process for each ticket you hold.

Once the process is complete, you will receive a NEW ticket, which will specify your row and seat. Your old ticket will be deactivated and can no longer be used.

This option is available until November 17, 2026 (inclusive).

If you have any questions, please contact the team at Ticket Station via info@ticketstation.bg.

Select a seat

How can I get a refund?

Funds paid for purchased tickets will be refunded to everyone who has completed the form within 14 business days from the date of the request. No further action is required on your part. Should you have any questions, please contact info@ticketstation.bg.

When will I receive my refund?

Funds paid for purchased tickets will be refunded within 14 days from the date the form is completed.
Please note that, in accordance with the ticket distributor’s Terms and Conditions, as well as the Fest Team Terms and Conditions, administrative and bank fees are non-refundable.

The deadline for receiving the refunded funds has passed, but I don't see them in my account. What should I do?

A large portion of the refunded funds is automatically returned to the account linked to the card used for the purchase. It is highly likely that the refund will be dated as of the ticket purchase date, rather than the current date. Please check your online banking; if you still do not see the funds, please contact info@ticketstation.bg.

I have another question. How can I reach you?

You can contact us at info@festteam.bg with questions regarding the event. To check the status of a refund, you can contact info@ticketstation.bg.