frequently asked questions
In the run up to putting a tour on sale we get asked lots of questions relating to the shows and ticket sales. We’ve put together this handy guide to help you navigate your way through the process. We are working hard to do everything we can to make sure that tickets only end up in the hands of genuine fans.
The Promoters of Ed Sheeran are committed to combating unethical secondary ticketing and resale. For the 2024 tour we will be operating a names on tickets policy on tickets sold ONLY via our approved ticket outlets. For Bulgaria, the only approved sales platform is www.ticketstation.bg . Tickets are available online only.
In preparation for on sale, we recommend that you register an account with our approved outlets, details listed below:
To make ticketing purchase process easier and effortless, we invite you to fill the details form prior to official sales beginning at www.edsheeran.ticketstation.bg. This will help you to purchase your tickets faster with no delays or extra time waiting!
Filling the form is NOT mandatory to grab a ticket. The form will be active between 12 at noon on October 20 until 11:59 PM on October 25, 2023
The Official ticket release date is 10:00 AM, October 26, 2023.
Filling the customer detail form will:
- Inform you personally about the terms for ticket purchase and concert attendance.
- Expedite and simplify the ticket purchase process after tickets are released for sale.
As the official sales are open, all customers will be directed to an automated traffic regulation queue. You can read more information in the “Other questions” section.
Once the tickets have been purchased you will receive an email confirmation within 24 hours as proof of purchase. This is NOT your ticket(s).
You will receive your tickets to the same email address from which you made the purchase 14 days before the event date.
Tickets are personally named. When purchasing more than one ticket, you must enter the names of each concertgoer. DO NOT enter your personal name multiple times. Note that each ticket will display the names of the Primary Purchaser as well as the ticket holder.
Upon arrival at the show, you will then be required to arrive as a group and present your ticket(s) with the Lead Purchaser present. The Lead Purchaser will be required to have a photo ID that matches the name on the tickets.
A Lead Purchaser is the person who had purchased the tickets, typing their name and additional data on the first place of the registration/purchase form. The Lead Purchaser is explicitly marked as such during the booking process. You can find the name of the Lead Purchaser in the confirmation email and on your ticket.
It is important that the Lead Purchaser arrives with their group and their matching, valid photo ID to enter the event.
Only buy tickets from the authorised websites – for the Bulgarian show, this is only www.ticketstation.bg. Tickets are available online only.
All official ticket agent websites will be listed on tour advertising and at www.EdSheeran.com
10 am EEST on Thursday 26th October 2023
The tickets are between 120 – 300 BGN. All tickets are subject to a maximum of 6 percent booking fee, plus a maximum of 1.5% transaction charge per order.
Customers who require either a carer to accompany them or disabled access to the shows should visit ticketstation.bg, and then click the “Tickets and additional support for disabled people” link at the event’s landing page, or go directly to www.ticketstation.bg/en/disabled-access.
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
There will be a strict limit of 6 tickets per show date per customer. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the Lead Purchaser holding the tickets matching their valid photo ID.
PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.
You will have to try to complete another order with another Lead Purchaser name and card.
The matching photo ID with the surname of the Lead Purchaser will be an entry requirement, the other tickets bought by that person can be used for other people listed during the booking process as long as they ALL arrive with the Lead Purchaser. If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.
All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.
- Standing – No under 14’s on the pitch.
- Seating – No children under 6.
In the unlikely event you are looking to purchase tickets on behalf of people under 18 years old who do not have access to a smartphone we recommend that you attend the show with the group.
All concertgoers under 18 years old must have a valid ticket and be accompanied by an adult (above 18 years) with valid ticket as well.
No, all visitors must have purchased a ticket, regardless of their age. All concertgoers under 18 years old must have a valid ticket and be accompanied by an adult (above 18 years) with valid ticket as well.
Your ticket(s) will be delivered up to 14 days before the event. Please refer to your confirmation email or ticket agent for information on the delivery method.
To gain access to the concert you are required to bring your ticket with a clear and undamaged barcode visible. You may be required to show as proof your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.
Accepted forms of photo ID are – A current ID card, a current driver’s licence (including provisional licence), a current passport (provided the picture is a good resemblance of the holder).
In the first instance please check your junk or spam folder. In busy periods confirmation emails can take up to 72 hours to arrive. If you still haven’t received confirmation, contact the Tour Customer Service of Ticket Station at es@ticketstation.bg.
Please make sure your phone is fully charged or you have your printed tickets before you leave the house to avoid this situation. Of course, if something happens out of your control please go to the Ticket Station box offices on site where someone will attempt to assist you to find your order.
Please contact the Tour Customer Service E-mail – es@ticketstation.bg.
The official ticket resale will be released up to 14 days before the show. The reselling of any Ed Sheeran ticket is strictly forbidden other than through the official face value resale platform – TicketSwap. Full details will be released within the month of the show.
Any Ed Sheeran ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorised source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.
Please check ticket agent websites for door opening times and do allow yourself plenty of time to get in before the start of the show – it is advisable to arrive at least around 15:00 on the day of the concert (time is approximate and subject to change)
Don’t worry, we can try and help you. In the first instance head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.
Your ticket(s) are linked to both your account with your chosen official ticket agent. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value ticket resale, you will be refused entry to the venue.
To make the process of buying tickets easier and faster, you can fill out the registration form at edsheeran.ticketstation.bg before the official sales start. This way, your data will be automatically loaded without delay when tickets go on sale.
Completing the form is optional to purchase a ticket. The form will be active from 12 noon on 20 October until 23:59 on 25 October 2023.
Tickets go on sale at 10:00 a.m. on October 26, 2023.
By completing the customer details form you will:
– Get personal information about the conditions for buying a ticket and attending the concert.
– Speed up and facilitate the process of buying tickets after they go on sale.
Tickets for the concert are nominal. By purchasing a ticket or making a pre-registration, you will be registered in the Ticket Station.
This gives you benefits including:
- always have access to purchased tickets, even if you delete the confirmation email by mistake
- to take advantage of preferential prices and conditions by linking your Fest Club account to TicketStation
Following the main goal of the artist for equal access to the event for all fans, an additional technological measure is introduced – a queue when purchasing tickets. It allows equal distribution of traffic to the site and is a kind of protection against unauthorized and malicious actions.
Unfortunately, you will need to reload the page.
Yes, unfortunately you will need to reload the page.
Yes, you will need two names, a current email address and a phone number.
Your session will be active for 15 minutes. If you do not make a payment within this period, you will be redirected back to the purchase queue. For a successful payment, your card must have a DYNAMIC 3D security password enabled! Prepare in advance so that your session does not expire.
No, all tickets are nominal and you may be asked to provide a valid ID at the venue.
No, you can’t. You can change the names of the tickets by using the official reseller – TicketSwap.
If desired, you will be able to print the received tickets yourself. Please note that you will receive your tickets no earlier than 14 days before the concert.
No, you don’t.
No. In case of an exceptional situation, contact the Bulgarian customer service department at es@ticketstation.bg.
No, there are no discounts offered for the event.
Tickets are nominal and upon arrival you will be asked to present a valid ID. If the data does not match, you will not be admitted to the event.
No, the Lead purchaser must be present and you must enter the event area at the same time.
No, all tickets are nominal.
No. In case of an exceptional situation, contact the Bulgarian customer service department at es@ticketstation.bg.
Ed Sheeran: +-=÷x Tour service lines are available. You can e-mail es@ticketstation.bg, or call +359887117741, +359887117774, +359887117764, +359883288053 – every day between 10:00 и 18:00.