Ticket Refund and Revalidation Instructions

After the successful confirmation of Hills of Rock 2022’s first headliner – SLIPKNOT, you can choose whether to use your already purchased ticket for Hills of Rock 2020/2021, or get a refund. Please, keep in mind that it is obligatory to revalidate your unused ticket in order to use it for 2022. If you wish to get a refund, you must not go through the process of revalidation. Full instructions are available below.

I Want to Attend Hills of Rock 2022: Instructions for 2020/2021 Ticket Revalidation

The promo-tickets that you have bought in 2019 and also the one-day and three-day tickets for 2020 and 2021 for Hills of Rock can be used for the festival in 2022.

If you want to come to Hills of Rock 2022 it is necessary to revalidate the purchased and unused tickets at ticketstation.bg. Ticket categories change as it follows:

  • Three-day PROMO tickets, bought in 2019, must be revalidated at ticketstation.bg as regular three-day tickets for 2022;
  • Regular three-day tickets must be revalidated as regular three-day tickets for 2022;
  • One-day tickets must be revalidated as one-day tickets for a date of your choice;
  • Camping tickets must also be revalidated as such.

When you revalidate your tickets you will receive on your email a promo-code for 10 BGN discount for Hills Exclusive on 04.07.2022 when on the stage you will see Manowar. Please, note that you must revalidate your ticket no later than 30.09.2021. If you wish to return your ticket and get a refund, do not revalidate it. 

Which Tickets Must Be Revalidated and How To Do It?

  1. Tickets bought at Eventim.bg or their physical offices (such as OMV, Orange, etc.) In order to visit Hills of Rock 2022 with your unused ticket, bought from Eventim.bg, you must revalidate it no later than 30.09, following these steps:
  • Visit ticketstation.bg and choose “Hills of Rock 2022 – презаверкa”;
  • Switch the website language to EN at the upper right corner of the screen;
  • Pick your current ticket category. Keep in mind that if you have more than one ticket, you’ll have to repeat the procedure for every ticket.
  • Enter the unique barcode number of your ticket:
  • Enter your e-mail, where you’ll receive your new Hills of Rock 2022 ticket. The old one will automatically become invalid;
  • If you have bought more than one ticket, repeat the procedure.
  1. Tickets, bought from Ticketportal.bg

In order to visit Hills of Rock 2022 with your unused ticket, bought from Ticketportal.bg, you must revalidate it no later than 30.09, following these steps:

  • Send us a photo of each of the purchased tickets to info@festteam.bg – we need to be able to validate the tickets, so their barcode and unique 8-number ID must be visible;
  • In 3 days, you’ll receive in a reply a new unique code, with which you must continue the process of revalidation at ticketstation.bg:
  • Visit ticketstation.bg and choose “Hills of Rock 2022 – презаверкa”;
  • Switch the website language to EN at the upper right corner of the screen;
  • Pick your current ticket category. Keep in mind that if you have more than one ticket, you’ll have to repeat the procedure for every ticket.
  • Enter the unique barcode number which we sent to you in the email.
  • Enter your e-mail, where you’ll receive your new Hills of Rock 2022 ticket. The old one will automatically become invalid.
  • If you have bought more than one ticket, repeat the procedure.
  1. Grabo.bg vouchers

Keep in mind that vouchers bought at Grabo.bg are not tickets and must not be revalidated – no action is necessary. Their validity will be automatically prolonged and you will be able to use them for Hills of Rock 2022. 

I Can’t Attend Hills of Rock 2022: Return Your Ticket And Get a Refund

If you have an unused ticket for Hills of Rock 2020/2021, you can return it and get a refund in the period 15.06.2021 – 30.09.2021.

All tickets, bought from Eventim.bg or Ticketportal.bg must be returned online at ticketstation.bg, no matter how were they purchased.

 Also, keep in mind that:

  • A revalidated ticket cannot be returned and you cannot get a refund on that;
  • The refund will take up to 10 working days, depending on your bank account, country, etc. Please, contact us if you haven’t received your refund after this period has passed.

Refund Instructions

Attention: First, follow these steps, if you have purchased a ticket from ticketportal.bg:

  • Send us a photo of each of the purchased tickets to info@festteam.bg – we need to be able to validate the tickets, so their barcode and unique 8-number ID must be visible;
  • In 3 days, you’ll receive in a reply a new unique code, with which you must continue the process of revalidation at ticketstation.bg: 
  1. Visit ticketstation.bg and choose “Hills of Rock 2020/2021 – връщане на билет;
  2. Change the website language to English from the upper right corner of the page;
  3. Choose the amount of money you have paid for your ticket, no matter its category (three-day, one-day, camping);
  4. Choose “Buy
  5. Enter the number of your ticket:
    • For tickets, bought at bg, enter the barcode number;
    • For tickets, bought at bg, enter the unique 8-digit number on the front of your ticket.
  6. Enter your Name, Last Name, e-mail and bank account number. Please, keep in mind that the names provided and the bank account number should belong to the same person.
  7. Repeat the operation, if you have more than one ticket;